It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to: Compliance Department; ConnectIFA Ltd, 39 Station Lane, Hornchurch, RM12 6JL or call: 01708676110. If you cannot settle your complaint with us, you maybe entitled to refer it to the Financial Ombudsman Servicewww.financial-ombudsman.org.uk